Boost your business with fast and reliable Internet

Contract duration: 12-Month Contract
Billing Frequency: Monthly
All prices shown are excluding of 5% VAT charge.

A one-time fee of AED 200 would apply for installation and cabling.

*Offer is valid exclusively for new customers or first-time party IDs.

*Customers will receive a 100% rental discount on their invoices for the 2nd, 6th, and 12th months.

Each voice line comes with 100 flexi minutes & a standard phone. Bundled flexi minutes can be used for Fixed to Mobile National Calls or Fixed to International Calls to the following destinations

Fixed to Fixed call charges: Free (AED 0.15/min post consumption of 7,500 minutes FUP)
Fixed to Mobile call charges: AED 0.30/min

Click here to find out the rates of the international calls from your landline.

A domain name is renewed on an annual basis and the minimum period of hire is 1 year.

About Bundled Add-on Services & Devices:
All add-ons are annual contracts and are charged per month. Add-ons can only be purchased with an existing or new Business Pro subscription.

Service & Device Add-ons:

1. Managed Wi-Fi Access Points:
   • 12-month commitment at AED 150/month
   • 36-month commitment at AED 100/month
2. Managed Digital Signages – Integrated TV:
   • 12-month commitment at AED 150/month
   • 36-month commitment at AED 100/month
3. Additional Antivirus Licenses:
   • Premium antivirus license for PC and Mac at AED 4/month
   • Server antivirus license for Window and Linux at AED 4/month
4. eStore Website Builder:
   • A free website builder with 1000+ readymade templates, drag and drop editor, analytics, secure checkout, online payments, fully responsive website offered free for life to all Business Pro customers. This website is free until service continuity.
5. Extra Voice Lines:
   • Extra User Pack, 12-Month Contract for AED 125/month for 1 Communicate Voice Line with 100 Flexi Mins, 1 Office 365 License, 1 MS Teams and 1 Antivirus
   • Extra Voice Line, 12-Month Contract for AED 85/month for 1 Communicate Voice Line with 100 Flexi Mins
   • Extra User Voice Line with Standard Phone, 12-Month Contract for AED 110/month for 1 Communicate Voice Line with 100 Flexi Mins plus, 1 standard phone
   • Extra User Line with Cordless Phone, 12-Month Contract for AED 123/month for 1 Communicate Voice Line with 100 Flexi Mins plus, 1 cordless phone
6. Device Add-ons
   • Standard Phone: 24-month instalment at AED 20/month
   • Cordless Phone: 24-month instalment at AED 30/month
   • Video Phone: One-time charge of AED 1,100

Downgrade Charges:
In the case of a plan downgrade, a 1 month of the rental fee of the selected plan + voice line + AED 200 X (number of remaining months – 1) of the minimum term of contract would apply. Please refer to the application form for a per plan breakdown.

Exit Charges:
In the case of contract breach through early termination, the following exit charges would apply; 1 month of base plan fee + recovery of devices for the remaining contract months.

Penalty Free Service:
Customer can exit the service contract within a maximum period of 5 days from activation without penalty charges (i.e. exit charges) if the service contract was mis-sold or the provided service did not comply with the service terms and conditions.

In cases of contract breach with early termination, exit fees will be applied. The exit fee shall be calculated as a monthly recurring charge multiplied by the number of remaining months of the contract.

A) You would require the following documents:

·       Original Valid Trade License + color photocopy with signature.

·       Valid Establishment Card + color photocopy with signature. (applicable for new customers only)

·       Valid Passport or Emirates ID of the Sponsor/Partner

·       Original Power of Attorney or Letter of Authorisation

·       Tenancy Contract

·       TRN Certificate

·       Cease Form (In case of migration from a non-Etisalat Provider)

·       Existing non-Etisalat Bill (In case of migration from a non-Etisalat Provider)

A) Simple. A user pack combines a voice line including Flexi mins with MS 365 Business Basic License comprising OneDrive for user backup, MS Teams, antivirus, and more. Businesses now have the option to choose their plans based on the number of users and additionally also purchase user plans separately as an add-on.

A) Yes, you would. CloudTalk requires an active internet connection or data to work. If you are not connected to an internet connection, you would consume your mobile data while using the app.

A) To access all of your included licenses, please ask your Company Admin to visit the Business Online Portal and activate each of the required solutions.